Service
Managed Services
Minimize your IT management effort to
maximize innovation and agility
A holistic approach
The pace of change and disruption caused by technology has challenged many enterprises to rethink the way they manage
and leverage their IT department. By taking a holistic approach to IT operations management and embracing leading-edge
technology along with proven processes, organizations can achieve greater speed, agility, efficiency, and productivity.
FPT’s outcome-driven, integrated platform-centric view fosters end-to-end managed services across the enterprise’s
entire IT management stack. Our proprietary framework - FAFCO (FPT's Applied framework and Cognitive Operations) – is a
comprehensive approach to business process, application, and infrastructure management services that will enable your
organization to achieve its goals.
Proven results
%
Customer satisfaction in the first year and 90%+ in subsequent years.
%
Tickets per month can be resolved from first call by first line support.
%
Of operational tasks to be automated or managed by bots.
%
Reduction of re-opened tickets after one year.
%
Reduction of monthly defect ticket number after one year.
Our services
Reason to go with us
Small is the new big
We offer flexibility, agility and fast transition that allow quick and timely solutions to clients’ need. With us, enterprises can start small, act small and still achieve big results.
Trust is the new competitive edge
Trust has long been the glue that binds our clients with us. We provide companies with not only digital solutions, but also security, reliability and confidence in their own systems and services.
AI is the new weapon
AI is fully leveraged to help organizations uncover opportunities for modernization, cost optimization, and disruption forecasting that balance both efficiency and innovation.
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