An One-Stop-Shop Solution

From operating a newly implemented ERP system to improving the current AMS operation on a global scale, you can find all the services you need in our comprehensive Global 24x7 AMS solution. Our services cover the entire product landscape of the most powerful ERP software nowadays, including SAP (ECC, S/4HANA), Microsoft Dynamics 365 (Business Central, Finance and Operations), Oracle, and other software types such as CRM and BI.Tailoring to the detailed needs of Application Management Services (AMS) for ERP or Non-ERP systems worldwide, FPT Software's Global 24x7 AMS service is a one-door-to-all solution. We aim to free up your efforts dealing with multiple global working sites and power your business with game-changing technologies.

Service Offering

Master Data Management

  • On-demand Master Data Modification
  • Data Migration

Maintenance & Support

  • Key Modules: Finance, Logistic,
    Production and so on
  • RICEF Objects Maintenance on
    Approved Changes
  • System Configuration and Design
    Documents Management
  • Users Query and Daily Operation
    Support

System Integration

  • ERP Interface Development to integrate with 3rd party Systems/Solutions
  • Enterprise Solutions Environment Management (SAP Solution Manager)
  • Governance, Risk, Compliance (SAP GRC)

System Enhancement

  • Automation test with RPA
  • Workflow Design
  • Performance Tuning

System Assessment

  • Monthly Basis Onsite Support
  • Continuous Improvement Consulting
  • Risk Assessment and Mitigation

Proud to be trusted by giants

Project Ajinomoto: SAP S/4HANA Full-cycle Implementation & AMS

“I really appreciate the efforts of FPT Software team in the high quality and cost-effective AMS Services provided after the completion of SAP Implementation.


Having your team always makes us happy and be able to utilise the new system.”

Rheem Australia and Rheem Vietnam

Rheem Vietnam was very impressed by the streamlined processes as well as the comprehensive and flexible working models used in FPT Software’s Global AMS service after go-live. All requests coming from our users are always resolved on-time and precisely.


I believe that FPT can do more and more to bring not only us but also other customers the best value of Global AMS service in the future.

Why us?

Ecosystem

AkaSuite & other FPT’s toolsFPT

Software’s integrated suite of

innovative digital tools

Fast Scale

57 Global Working Sites at 27

countries and territories help you

scale fast.

Certified Experts

700+ Worldwide experts

Working Model Portfolio

On top of that, we offer flexible working-hour options with a variety of supporting languages to connect all of your global sites with consistent quality.

5 Days

Service Operation (8x5 12x5 16x5 24x5)

7 Days

Services Operation (8x7  12x7  16x7  24x7)

5 Days

Service Operation (8x5 12x5 16x5 24x5)

  • 8x5 1

  • 8 hours per day 

  • Min. 3 FTEs 

  • 1 shift 3

  • Max. 1 timezone coverage 4

  • VI/EN/JA/KO 5

  • 12x5 1

  • 12 hours per day

  • Min. 4.5 FTEs

  • 1.5 shift 3

  • Max. 2 timezone coverage 4

  • VI/EN/JA/KO 5

  • 16x5 1

  • 16 hours per day

  • Min. 6 FTEs

  • 2 shift 3

  • Max. 2 timezone coverage 4

  • VI/EN/JA/KO 5

  • 24x5 1

  • 24 hours per day

  • Min. 9 FTEs

  • 3 shift 3

  • Max. 3 timezone coverage 4

  • VI/EN/JA/KO 5

7 Days

Services Operation (8x7  12x7  16x7  24x7)

  • 8x7 2

  • 8 hours per day 

  • Min. 4 FTEs 

  • 1 shift 3

  • Max. 1 timezone coverage 4

  • VI/EN/JA/KO 5

  • 12x7 2

  • 12 hours per day

  • Min. 6 FTEs

  • 1.5 shift 3

  • Max. 2 timezone coverage 4

  • VI/EN/JA/KO 5

  • 16x7 2

  • 16 hours per day

  • Min. 8 FTEs

  • 2 shift 3

  • Max. 2 timezone coverage 4

  • VI/EN/JA/KO 5

  • 24x7 2

  • 24 hours per day

  • Min. 12 FTEs

  • 3 shift 3

  • Max. 3 timezone coverage 4

  • VI/EN/JA/KO 5

  • 1 5 Days Service Operation from Monday to Friday, excluding public holiday

  • 2 7 Days Service Operation from Monday to Sunday (public holiday is optional)

  • 3 Number of shifts per day (each shift has 8 working hours)

  • 4 Timezone: The working time zone (8~10 hours) of a region (e.g. Europe, Northeast Asia, etc.)

  • 5 Supporting languages

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Ready to modernize your business
with FPT Software?